About Us

Here at R3 VM Data Recovery, our mission is simple: to be the best virtual machine recovery company out there.

What does that mean in practice?

Well, it boils down to three key things:

First off, we make sure we restore every bit of data that's recoverable, no matter what.

Second, we offer competitive, transparent pricing - and you only pay if we successfully recover your data.

And third, we deliver a fast, friendly, confidential, and professional service from start to finish.

To make good on that first promise, we've put together a professional team of virtual machine recovery specialists. They're highly trained, equipped with cutting-edge tools and techniques, and they work out of state-of-the-art facilities. Basically, they're the best in the business.

Now, you might be wondering how our service stacks up against the competition. Well, we've got that covered too. Just click on the links below to learn more about what sets us apart in terms of pricing, service, security, people, tools, and facilities. You can also find details on our no-hassle recovery guarantee and our rigorous security policies.

Pricing

Pricing We've always believed in a 'no recovery, no fee' approach. Meaning, we won't even think about charging you until we've given you a full list of the files we've managed to recover. After all, if we're not confident we can get your data back, why should you be?

We also offer free diagnosis and quotes over the phone, so you know all the costs upfront before sending in your failed disk. Our goal is to have a completely transparent pricing policy, so our quotes are all-inclusive whenever possible.

There are some rare cases where that's not doable, but we'll always let you know beforehand and you can stop the process at any point. You can find more details in our Virtual Machine Recovery Process section.

No Hassle Customer Service Guarantee

We get it - if you're coming to us for data recovery, it means that data is important to you. So we bend over backwards to make the whole process as painless as possible.

It starts with a free assessment of the problem by phone or email. In most cases, we can offer a fixed-price, 'no recovery, no fee' quote right then and there. Once you give us the green light, we'll immediately schedule a courier to pick up your disk from your location. For emergencies, we can even dispatch a driver to collect any storage device, up to and including entire server arrays.

When we receive your disk(s), we confirm the issue and come up with a recovery plan. Then we temporarily repair the device to working condition, clone it, and recover the data from the clone, storing it securely on our servers.

Before you pay a penny, we'll show you an interactive file listing to confirm the data we've retrieved.

We then transfer the data onto your return media and ship it out via UPS. Oh, and we provide free online case tracking too, so you can monitor the recovery progress every step of the way.

Security

Data security is obviously a top priority for many of our clients, and we take that responsibility extremely seriously. Here are our key security commitments:

Within 14 days of receiving payment, we destroy all data, including copies, cloned images, or any temporary files used in the transfer process.

Our premises have 24/7 security personnel and CCTV surveillance. From 8pm to 6am, site access is restricted to authorized personnel by prior arrangement only. Door entry systems are always active, requiring key card access. Each door also has a physical lock, with keys held by security. Only authorized staff may enter. During office hours, public access is by appointment only, with all areas staffed. We guarantee that none of our employees have any criminal convictions, current or pending.

Data Recovery Facilities

To maximize our chances of recovering your critical data, we've invested in the best data recovery facilities available. For hard drives with internal mechanical failures, we use an industry-leading, independently certified ISO 3 cleanroom environment for drive disassembly and recovery.

Cleanrooms are crucial for successful data recovery, as they minimize the risk of particle contamination inside the drive during the build/disassembly process, where even tiny debris can cause damage due to the precise tolerances in hard drive construction.

Both the ISO standard and the older Class rating system specify the allowable number of particles of a certain size per cubic meter of air in a controlled environment. The lower the ISO or Class number, the cleaner and more filtered the environment.

People

We've assembled a data recovery dream team, with specialists bringing deep expertise across all the key disciplines a modern data recovery firm needs.

Advanced Tools & Techniques

Data recovery technology is always evolving. Companies that are serious about staying ahead of the curve are constantly refining their tools and techniques. At R3, we have an R&D team dedicated to developing new and better methods for all types of data recovery, from intricate RAID recoveries to repairing and restoring hard drives and external storage devices.

RAID data recovery has been a particular focus for us in recent years. We've worked extensively with companies using RAID 0, 1, 5, and various non-standard array types. Time and again, our engineers' skill, grit, and expertise has shone through in these complex RAID recovery projects.

That said, we're just as committed to helping individuals recover lost data as we are to serving businesses. We understand that unexpectedly losing important data can be traumatic, for sentimental reasons as much as financial ones. That's why we're constantly fine-tuning our recovery services for the widest possible range of devices - so that whenever someone calls us for help, we can step up and retrieve their data as quickly as possible.

The Future of R3 Virtual Machine Recovery

Going forward, our mission at R3 Virtual Machine Recovery remains the same: to provide a friendly, personal, and above all professional service. We'll keep pushing the envelope, researching and developing increasingly sophisticated data recovery techniques - so our clients can be reunited with their data as fast as humanly possible.

So if you need to recover data from a virtual machine, desktop, laptop, RAID array, or external drive, give us a ring for a free diagnosis at0800 999 4447. You can the form on this page to generate a free online quote, or click here for a full list of locations where you can send your device for recovery.